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About Dream Force, LLC
Q. Who is Dream Force?
Dream Force is a software solutions provider service company with the most popular softwares on the market including: Microsoft's Office, the featured web-based Practice Management/Medical Billing software system and medical billing services. The solutions we provide on the products include sales, consulting and training to opimize all of our clients success and get the most return on their investment. With IT certifications and years of experience we understand how small and large businesses can use our services to streamline their work flow and increase revenue.
Q. Why Dream Force?
We offer great customer service and complimentary products including the complete online medical billing software training videos to all new clients purchaseing a medical billing software package. Additionally, our account managers are trainers and consultants and won't hand you off, but continue working with your practice through training as well - we look forward to your success, and of course very much appreciate referrals!
Q. What are the normal steps for purchasing the medical billing software?
We will need to know the following:
How many providers you will be billing for?
Are they treating 40 or more visits in a month?
Do you want the Appointment scheduler only?
Do you want the Appointment Scheduler and billing, which includes features like: document and image storage, ERA, eClaims, paper claims, eStatements, paper statements, Collections and Denial Tracking?
Are you a billing service looking to grow?
Are you a corporation with offices in multiple areas?
Are you a single office facility?
Q. How soon can we start training?
Once the contract is signed we will email you an Implementation Packet. Once that is filled out and faxed back to us (practice and provider profiles) you can schedule your first training session with a Certified Medical Billing Software Trainer (training starts as soon as 2-4 days).
The trainer will show the office how to log into its new software which we call an Office Key. This is not software that you install on your computers, but it is accessed by a secure website.
Q. Why does Dream Force use Web Trainings?
A. Dream Force has two options for training onsite and web trainings. We can do either one except we have found that web trainings have the best response. This is because most offices can fit a couple of hours of training in throughout the week, instead of trying to shut the office down for two complete days.
Q. Can we reference other medical billing software users?
Yes. We can get you names and phone numbers of other users that you can call. Please email us this request so we can get that prepared for you.
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About Medical Billing Software
Q. How long has the medical billing software been in Business?
The medical billing software has over 9 years of development.
Q. What is medical billing software's growth rate?
The medical biling software has had 100% growth in the last two years.
Q. Specialties Serviced?
The medical billing software is so flexible it works for 95% of the offices in the medical industry. It offers HCFA 1500, UB92, EMR and a Central Billing Module to help all types of offices.
Q. Does the Medical Billing Software interface with other programs?
Yes, the medical billing software currently interfaces with over 30 other EMR products including Digi-Chart, along with other software programs for billing or scheduling.
Q. How often is the software backed up?
Your data is backed up securely approximately every half hour, with out-of-state secure copies stored every night.
Q. Is the software secure?
Yes, the medical billing software stores all of your electronic data in a world-class datacenter facility that features 8 levels of security measures, including biometric access, bulletproof glass, 24-hour monitoring and patrolling, locked server cages, state-of-the-art firewall protection, and NSA-approved procedures and policies.
In addition, the medical billing software also provides a robust 3-level backup system that gives you peace of mind regarding your backup and disaster-recovery planning. Your data is backed up securely approximately every hour, with out-of-state secure copies stored every night. Every backup is also verified to restore correctly.
Q. You get free support, what does that entail?
Two support contacts per organization are allowed to call support M-F, 6am-6pm MST. All other employees associated with your company have unlimited support as well via email or fax. Calls are answered usually within the first 30 seconds.
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