FAQ

System Requirements
Purchased download or DVD training videos are viewable on any PC, and any computer device (including MAC) that can view Windows Media Video (.wmv) files.  DVD(s) purhcases come with an additional format file for view videos: Flash (.swf).

How are taxes calculated
Tax charges apply for orders shipped to the state of Utah, currently 6.85%.

Online Training Video Purchases
You should receive a purchase confirmation email. Once online training videos (downloads only) have been purchased, our automated systems will send you an email with instructions on how to access your training videos. Please know that the online training videos are separate purchases from the DVD.

Returns
If either download(s) or DVD(s) are defective we will replace, or refund your order.  We accept returns for unopened, in new like condition for purchased DVDs within 7 days of purchase. Please contact us for any returns for approval, and also for correct return address. Downloads are as is.  

Shipping
You should receive a purchase confirmation email. Our shipping standard is 2-5 business days with free shipping in the U.S. If you have not received your shipment within 6 business days after order, please contact us. Items are shipped via USPS or UPS.

Orders typically will ship within 24hrs, M-F excluding U.S. holidays.